This session will provide tips on how to engage and diffuse volatile people in the workplace. You will learn:
- The basics of this is customer service and learning from positive and negative interactions. Scott will share tips from a law enforcement perspective and lead discussion on best practices.
- What to look for to make your office setting a safer place. Learn how and where to place people within an office to maximize security.
Confirmations and Class Reminders
We communicate via email whenever possible. Registered students will receive a reminder email before the start of class which will include a confirmation letter, directions to the room, and a printable parking permit.
About the presenter: Scott Kent
Scott Kent is the Captain of the Alexandria Police Department (APD) and has served in that capacity since the fall of 2006. Prior to this position, Scott was assigned to the investigative unit of the APD where he conducted investigations on a variety of crimes and worked closely with victims. Prior to accepting a patrol officer position with the Alexandria Police, Scott served with the Wahpeton North Dakota Police Department where he was assigned to the areas of patrol, teaching in the schools, investigations, and assisting the local drug task force.
Scott has been an active member on several community task forces and is passionate about serving the people of his community. He is a graduate of Moorhead State University, an alumnus of the Federal Bureau of Investigations (FBI) National Academy receiving a graduate certificate from the University of Virginia, and has completed multiple leadership programs.