Alexandria Area Economic Development Commission
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Difficult People

How to Deal with Difficult People Without Becoming One

Event Details

Date and Time: April 16 @ 9:00 am - 12:00 pm

Venue: Alexandria Technical & Community College

Address: 1601 Jefferson St.
Alexandria, MN 56308 United States

Event Website:

It is estimated that 20–21% of our population can be classified as difficult people. No matter where you go there will be at least one to deal with. Difficult people look for your buttons. They don’t push your buttons; they punch them! Identify the “nasty people” and learn how to stop being hurt by them without becoming one of them!  Sometimes a coworker can temporarily become difficult and unreasonable. Sometimes you have a coworker that becomes difficult permanently. Sometimes in a multi-generational workplace, intergenerational communication differences can cause difficulty.

This session provides techniques to minimize the damage to yourself and your organization.  Participants will learn:

  • Ten different types of difficult people
  • Five action steps to respond rather than react
  • Five stages in controlling your emotions and responding appropriately
  • How to differentiate yourself from everyone else
  • Fifty strategies to deal with the truly ruthless

About the presenter: Tom Copeland

Tom has been the nation’s leading trainer, author, and advocate for the business of family child care care since 1981.
He is a licensed attorney and have presented hundreds of business workshops for family child care providers across the country
From 1981 to 2009 he worked at Resources for Child Caring in Minnesota (now called Think Small), where he was director of Redleaf National Institute for 15 years.
He has written nine books on the business of family child care published by Redleaf Press, a division of Resources for Child Caring.

He was on the board of directors of First Children’s Finance, a non-profit organization providing low interest loans and consulting and technical assistance to help family child care providers succeed as a business. They operate in Minnesota, Iowa, Michigan, North and South Dakota, Kansas, Missouri, and Texas.

He graduated from Macalester College (BA) in 1972 and from William Mitchell College of Law (JD) in 1980.