Alexandria Area Economic Development Commission
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Making Great Customer Service Contagious in Your Organization

Event Details

Date and Time: February 26 @ 9:00 am - 12:00 pm

Venue: Alexandria Technical & Community College

Address: 1601 Jefferson St.
Alexandria, MN 56308 United States


Event Website: https://mnscu.rschooltoday.com/public/costoption/class_id/92787/public/1/sp/

According to the Merriam-Webster dictionary, a customer is a regular or frequent buyer. Our customers and how we serve them is not only our lifeline but also the bottom line. Research shows that we never hear from 96% of the people that are unhappy with our organization, our service, or us. Do you really know how you are doing? Learn world-class strategies that work. Turn that one-time customer into a lifetime customer!

Participants will learn:

  • The critical points of encounter to enhance customer experience
  • Five reasons why customers become dissatisfied
  • Why complainers are our most valued customers
  • The strategies to gain and maintain positive customer relations
  • The do’s and don’ts of professional customer service
  • Strategies for consistently delivering world-class customer service