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September 2021
Navigating the Tight Labor Market
Employers are again feeling the pinch of a tight labor market in the aftermath of the pandemic recession. Minnesota's Department of Employment and Economic Development (DEED) provides a wide range of information that can help employers understand the demographic and workforce shifts that are occurring and make data-informed decisions to better navigate through hiring difficulties and new opportunities.
Find out more »October 2021
Introduction to Effective Communication
This session will introduce principles of effective communication, discuss the benefits of active listening, and examine the importance of conversational intelligence, with an emphasis on addressing the experiences of the participants through interactive exercises. About the presenter Steve Wischmann is the founder and owner of Horizon Performance Solutions, LLC, a leadership and organizational development consulting company. Steve specializes in growing professional capacity and sustained success in people and teams.
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Customer Service: YOU Make the Difference
Relationships drive retention. Customers enjoy doing business with happy people. Those who smile a lot and are friendly and helpful not only give great service, but probably get a bigger kick out of life both on and off the job. They’re the ones who keep customers coming back. This hands-on seminar is designed to give participants a shot of Positive Mental Attitude about themselves, their customers and co-workers, and life in general. It is based on the premise that positive attitudes get positive…
Find out more »November 2021
Conflict Management
This session will address the primary sources of conflict, five primary workplace conflict management strategies, and how to foster cultures of cooperation with an emphasis on addressing the experiences of the participants through interactive exercises. About the presenter Steve Wischmann is the founder and owner of Horizon Performance Solutions, LLC, a leadership and organizational development consulting company. Steve specializes in growing professional capacity and sustained success in people and teams.
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